FAQs
1. How can I register for a course?
You can register for our courses online on our website or contact us directly via our website, Facebook page or email. We will send you a registration link to sign for a free trial lesson.
This is our contact information:
Email: vietmaster.edu@gmail.com
Facebook page: https://www.facebook.com/Vietmaster.edu/
Phone number: +31 6 30 72 74 88
2. Can I learn in an offline classroom?
We only offer online courses at the moment. Please contact us via vietmaster.edu@gmail.com to discuss the possibility of setting up offline classes.
3. How many courses can I register?
You can absolutely follow as many courses as you like with us! Our advice is to follow one course at a time, but do not let us stop you. Feel free to read more about our courses here.
4. Can I learn one-on-one with Vietmaster’s teachers?
Actually a lot of our students have one-on-one lessons with us to get the full attention from the teachers, as well as to have some customizations on our pre-designed courses. Additionally, there is a tailor-made option for those who do not want to follow our mainstream curricula.
5. How can I know if the course suits my level?
We offer a FREE trial lesson to all new students which include a consultation session. In the consultation session, we will assess your Vietnamese level and discuss your learning goals and options to find out which course best fits you.
6. How can I pay for the course?
At the moment, you can pay via Paypal. However, bank transfer is also possible if you live in Europe.
7. Can I get refunded for not being able to continue with the registered course?
Unfortunately, you cannot get refunded for being unable to join your registered course. However, the good news for you is that you can reserve your place for one year and study later with us when you can arrange your timetable.
8. Do I have to pay extra for the learning materials?
Of course not. Learning materials are already included in the price of the lesson(s).
9. What if I cannot attend the scheduled lesson(s)?
If you can inform your teacher or send email to Vietmaster about your absence at least 24 hours before the lesson starts, we can arrange a make up class for you. If we are informed less than 24 hours, we unfortunately cannot arrange a make up class for you or refund the lesson(s).
10. Can I change my class schedule during the course?
It depends. If you register tutoring 1-1 class, you can discuss with your teacher. However, if you attend the class in group, we will remove from your current class, and reserve your place for another.
11. What happens if I have a technical problem while my class is studying?
It is a very unfortunate situation. In case of a technical issue, we will arrange a make up class for you. Contact our hotlines immediately when there is a technical problem.
Our hotlines (our mobile phone number): +31 6 30 72 74 88 (Ms. Mai Anh)